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Is it possible that a ticket can only be edited by one person at the same time?

MS
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October 8, 2020

Is it possible that a ticket can only be edited by one person at the same time, so that the mutual over-saving of two users is prevented?


For Example:

  1. Person 1: Editing the ticket without Saving
  2. Person 2: Also edit and save the ticket.
  3. Person 1: Saves the ticket

>>> Result: All changes of Person 2 are deleted.

 

Best

Michael

1 answer

1 vote
Joe Pitt
Community Champion
October 8, 2020

No, Jira doesn't allow that. The best workaround is to only allow the assignee to edit the issue. That, and some training to never assign a ticket to yourself without checking with the current assignee should avoid the situation. 

MS
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 13, 2020

Thank You @Joe Pitt Your Answer is very helpful!

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