Is It possible to Implement the Customised Action on JIRA Ticket

[Arpit Jariwala (c)]

We are Integrating the JIRA on-prem with the one of the product for creating the ticket directly if any incident occurs in the product.

In-order to give the better flexibility to the customer, we would be creating the customised project template and workflow. Wherein we would like to perform the customised user action meaning when a user perform the action on the ticket a customised popup should be displayed capturing the relevant information, then to make a call to the product(via API) with which the integration has happened and to display the response(from the API) in the comment section of the ticket.

Wanted an information that the scenario mentioned above is possible to implement?

[Niranjan]

Hi @Arpit Jariwala (c) ,

My recommendation for this integration would be 

 Create a workflow transition for the user action.

Associate a screen to the transition. Add fields to the transition screen and make them mandatory for the transition.

Then use polling mechanism through RESTAPI GET methods to get the values of these fields.

Then POST method from the product to JIRA to update comments.

https://developer.atlassian.com/server/jira/platform/jira-rest-api-example-add-comment-8946422/