Intergration JIRA with Freshdesk

[Amirul Hafiz Bin Abdul Rahman]

Hi,

I got this intergration issue. So we need to create the API based on this 

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

But the we hit with this error.

[Marc -Devoteam-]

HI @Amirul Hafiz Bin Abdul Rahman 

There error clearly specifies what is wrong.

Is your Atlassian account based on the mail address in the screenshot and is the token based on this Atlassian Account?

If the account is an Atlassian account, does it have the right permissions on Jira.

[Amirul Hafiz Bin Abdul Rahman]

Yes I do have account with the email address.

What do you mean by right permission ? I'm able to create a Jira ticket using the user account.

[Marc -Devoteam-]

Hi @Amirul Hafiz Bin Abdul Rahman 

What is your exact requirement, do you want to fully integrate freshdesk with Jira.

Then you need to contact a jira admin in relation to set this up.

Or do you want to create a ticket in Jira from freshdesk in Jira? Then you should be able to use the API's from both systems or has freshdesk the option to sent an API call to Jira to do this?

BTW what "App" are you uning as this is 3rd party option, based on the screenshot.