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Integration of Jira and on cloud (AWS) self managed GitLab

Florin Giurgiuman
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November 28, 2023

Hello, everyone.

We have an on cloud self managed GitLab implementation in AWS and we'd like to integrate it with Jira. The access to GitLab is restricted to our on-prem public IP access, everything else is blocked.

The thing is that Jira is a SaaS and runs in cloud and its components and services are distributed globally in many locations/availability zones.

I took the IP ranges listed here - https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#Can-the-IP-ranges-change (outgoing connections) and white-listed them in the AWS VPC networking components (NACLS, security groups) and at the OS level of the GitLab EC2 instance, but Jira and GitLab still cannot communicate.

Can any of you please help me setting up the communication between them ?

Thank you in advance.

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