Integrating JIRA, iPaas and ServiceNow

[Sidney Ambrose]

We have a project to integrate JIRA with iPaas. iPaas is already integrated with ServiceNow. The expected outcome is to create/update incidents in ServiceNow whenever an issue is created in JIRA or vice versa. We have all the API definitions and the JSON Payload for iPaas. Will the default Webhook meet our requirement or do we have write our own code to call the APIs from JIRA? Could you please give a high level explanation of how we can do this?

[Syed Majid Hassan -Exalate-]

Hi @Sidney Ambrose

This is Majid @ Exalate. 

I believe that, yes, you will indeed need to develop the code to use the Rest API from Jira. I am not sure if you have considered an OOTB solution for this integration. Exalate is a bi-directional synchronization application which can sync Incidents in ServiceNow to Jira issues with minimal configuration and setup. 

Please feel free to book a demo if you would like to see the product in action. 

Thanks

Majid

[Sidney Ambrose]

Really Sorry for the delay in response but I have started coding it in Scriptrunner and seems to be working

[Brad Peterson]

Hi Sidney,

Yes, you need to have Scripted REST APIs created and webhooks registered for accomplishing integration between Jira and ServiceNow. You can follow the integration steps explained here: Jira Integration with ServiceNow using Webhook. Using this REST API requires in-depth technical expertise and investment of resources and time from you to accomplish the job.

If you are looking for a less technical alternative for Jira and ServiceNow integration, you can choose OpsHub’s free Community Edition. An Atlassian partner, OpsHub offers a federated integration platform to help ease your integration journey. It supports all System (Tasks, Epics, Bugs, Stories) and Custom Issue Types, Sub-Task Types on Jira, and all System (Incidents, Problems, Requests, Changes, etc.) and Custom Tables on ServiceNow.

You will be able to achieve the creation/update of an incident in ServiceNow whenever an issue is created/updated in Jira or vice versa.

OpsHub also takes care of the following use cases:

• Format retention: ServiceNow uses HTML text formatting, while Jira uses Wiki markup text formatting. OpsHub retains the format when integrating data between Jira and ServiceNow.
• Assignment group – project: Jira users use Projects, whereas ServiceNow users often use 'Assignment Group' or some other field for organizing their data. With OpsHub, data can be mapped across different Jira projects based on the ServiceNow Assignment group.
• Field-level conflict management: In the case of bidirectional integration, data may be updated simultaneously in Jira and ServiceNow, causing conflicts. OpsHub supports Field-level conflict management to maintain consistent data across Jira and ServiceNow.

You can reach out to OpsHub’s Integration Experts for a free consultation so that you can be explained more about how to accomplish Jira-ServiceNow integration.

Thanks,

Brad

[Diana_Architect_ZigiWave]

@Sidney Ambrose hi there! You'll need to write your code to call the APIs. If you want an alternative, no-code, way to connect the two, feel free to take a look at ZigiOps. It's a flexible integration tool that connects Jira and ServiceNow bi-directionally. It can help you create/update incidents in ServiceNow whenever an issue is created in JIRA or vice versa in no time. Check it out if it fits your needs and requirements, and book a demo to see it in action.

Regards, Diana (ZigiWave)