Integrate standard comments/responses per Project

[Stephen Mc Donald]

Hi there,

I would like to know if its possible to create a standard reply to all incoming JIRAs upon receipt of a item. The items that will drive the response will be client project, query type and Priority

So for example when a client X raises a query and the issue type is Bug and Priority is Minor we might say -

"Thank you for your query - we will have an update for you within 12 hours"

How may this be achieved? 

[Tarun Sapra · Accepted solution]

Hello @Stephen Mc Donald 

If you have Jira service desk, then you can do this out of the box, based on the automation rules as explained here

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

If you only have Jira server, then you can create a script listener to add a auto-comment on the ticket upon issue creation and the contents of the content can be dynamic based on a switch clause in the custom listener.

[Stephen Mc Donald]

Is there a quick way to determine if I am using Service Desk or JIRA server - I have asked a couple of people and I have not got a definite answer. 

[Stephen Mc Donald]

Also is there a page/starting point you could share with me on creating a script listener to add a auto-comment on the ticket ... Fairly elementary level of knowledge with JIRA at the moment which I am looking to increase.