Integrate MSforms with Jira

[Nicole Boerboom]

I am trying to integrate an MSform to our Jira instance, therefore when someone fills out a MSform it automatically creates a jira ticket. Is this possible and how is it done?

[carl · Accepted solution]

Hey Nicole,

Yes, it’s definitely possible — and honestly, once you get it working, it saves so much manual effort that you’ll wonder how you ever managed without it. I struggled with the same thing a while back, so I totally get why you're looking for a clean, automated solution.

The easiest way: Power Automate → Jira Cloud Connector

If you’re already using Microsoft Forms, the simplest setup is through Power Automate:

Trigger: “When a response is submitted” (MS Forms)

Action: “Get response details”

Action: “Create issue in Jira Cloud”

[Nicole Boerboom]

Thank you

[Matthias Gaiser _K15t_ · Accepted solution]

Hey @Nicole Boerboom,

little disclaimer, I've never used MSforms, however there are some videos which describe how to create an automation in Power automate which calls the Jira REST API to create a Jira issue, e.g. this one.

At the same time, you might want to check out the Jira Forms to directly collect your input with a Jira form which you embed somewhere else.

Cheers,
Matthias.

[Nicole Boerboom]

Thank you for this information. By chance do you know if/when using Jira forms. Do you need to be a licensed user?

[Matthias Gaiser _K15t_]

That depends on how you configure the form. There are three types of possible access as documented here: 

• Limited access: Only people with permission to create work items in your space.

• Open access: Only people with a Jira license who are able to log in to your Jira site.

• Public access: Anyone online with the link can submit a response to the form. (This option won’t be available if an admin has disabled public access on your Jira site.)

[Nicole Boerboom]

Thank you 

[Olha Yevdokymova_SaaSJet]

Hi @Nicole Boerboom 

Yes, this is possible — but not directly between Microsoft Forms and Jira.

What usually works (and where people get stuck) looks like this:

The “classic” way: MS Forms → Power Automate → Jira

You can trigger a Power Automate flow when someone submits an MS Form, then call Jira’s API to create an issue.

People do this, but in practice it often gets messy:

• Field mapping is manual and easy to break

• Attachments need extra handling

• Validation only happens after the issue is created

• Any form change means updating the automation again

So it works, but it’s fragile and takes effort to maintain.

Instead of trying to push MS Forms data into Jira, teams often flip the flow and use Jira forms as the entry point.

With Smart Forms for Jira, the setup is usually:

1. Create the form directly in Jira
   You define the questions, required fields, validation, conditional logic, attachments — all in one place.

2. Enable “Create new work item”
   When the form is submitted, Jira automatically creates the issue and maps the answers to the right fields.

3. Share the form via a link
   The form can be shared externally (no Jira account needed), so you can:

   • Drop the link into Teams

   • Send it by email

   • Embed it on an internal page

4. Connect Microsoft workflows after the issue exists
   Once the issue is created, you can still use Power Automate or other MS tools to:

   
   

   • Update SharePoint

   • Trigger approvals

or use Jira automation rules to connect to slack pr other tools based on responses