Integración de Jira con SIEM ManageEngine Log360

[Leonellys Ramírez]

Hola, estimada comunica, estoy efectuando la integración de la ticketra de Jira con el SIEM de Log360 de MangeEngine, pero existe un parámetro que solicita el SIEM de Jira que está dado error, Se solicita i ngresar el tipo de problema que esta configurado en el proyecto creado en Jira. pero colocando esta información nos da error.

Enlace de integración 

https://www.manageengine.com/cloud-log-management//help/alerts/ticketing-tool-Integration.html

[Marc - Devoteam · Accepted solution]

Hi @Leonellys Ramírez 

Does the project in JSM use the work item/issue type Incident?

But I think it's probably related do to the fact there is no permission management in JSM free, you will need a paid subscription for this.

I think you will need a paid subscription for this.

But I think it's best to relate this question to Manage Engine Support, if the tool is compatible with a free Jira instance.

[Leonellys Ramírez]

Hi, Marc.
I should mention that we currently have a paid subscription to JSM, but I think the problem is related to what you mentioned at the beginning about the type of issue/item that the JSM project has created. However, I don't know how to validate this or configure it.

[Marc - Devoteam]

Hi @Leonellys Ramírez 

Look at the configuration of the JSM project, or if you can't, get a Jira administrator involved.

Does the user where the API is created with have a JSM license does this user have the correct permissions.

I suggest to reach out to manage engine, for further support