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Installation fails resulting in HTTP 503 error

Pete OConnell February 28, 2020

When trying to install Jira using a existing MySQL database the installation never completes and results in a http503 error.

 

When looking in the catalina.out log file I can see the plugin manager is failing because the pluginstate table does not exist. Looking in the MySQL database there's a huge bunch of tables however as expected the pluginstate table does not exist.

Is there a way I can get more information on the installation process to see why this table is not being created? 

If I allow Jira to install using the basic DB it works without issue.

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Pete OConnell February 28, 2020

The problem was caused by the setup of the database, the collation wasn't set to utf8_bin but utf8mb4_bin. Changing it to the correct collation fixed the issue.

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