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Infinite loading DEV tickets (Chrome, Firefox, Edge)

Oscar Helm
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April 16, 2019

When I open a ticket all fields that you can fill in of change are loading infinite. See the screenshot when I am in Chrome incognito. In Firefox and Edge I have the same. When I pause Kaspersky I have the same. 

jira.jpg

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Andy Heinzer
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April 25, 2019

Hi Oscar,

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-470604

I believe we might need to gather some potentially sensitive data like a HAR file, so it would probably be better do to this in a private setting. If that doesn't help us, I suspect we would need this support case anyways to investigate if there is something wrong with your Cloud site here as the cause. 

Cheers,

Andy

Oscar Helm
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April 25, 2019

It worked when I restarted my computer. I don't know why it happened. 

Andy Heinzer
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April 25, 2019

Strange.  Not sure what happened there.  Glad to hear it's working again correctly now.  I'll go ahead and close out the support ticket then.

Cheers,

Andy

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