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Incremental data for Organizations, Users and Tickets in JIRA Service Desk

Shaikh Zaid
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November 15, 2022

Hi,

I am trying to understand how to do following.


1. Pick / Pull / Receive all incremental changes over API. I should be able to pull all the records for Organizations, Users and Tickets which are changed / updated after a certain date or time (incremental pulls)


2. Get all the users (without pulling them against the organization id) and get the organization foreing key in the returned JSON. I know that I can pull users for an organization but that is not sufficient for my rquirement. I must pull those objects (Organization and Users) separately

 

3. Get all the active organizations.

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