Suspeito que você também possa ter o Jira Service Mangement, que permite ter 3 agentes livres. Mas se você já tiver 3, não poderá adicionar mais usuários do Jira Software, mesmo que sejam menos de 10.
Retire um dos usuários do Jira Service Management para que haja apenas dois lá. Então você poderá adicionar mais usuários de software. Então você pode adicionar o agente 3 de volta ao JSM.
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Hi @Paulo Silva I apologize if there are translation issues. If I understand your question, based on your count, you're only using 8 users, but the system won't let you add another. It sounds like the system thinks you've used all 10. If you're the System Administrator, I would suggest looking under Settings / User Management and verify you have only 8 users attached to your system. There may be two users that were previously created, or accidentally created that may need to be addressed.
Hope that helps.
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