In a kanban board how base swimlanes on customer (query) ?

[Estelle Decanis]

I would like the kanban board group the issues by Customer.
I want the same result as when swimlanes are based on assignees. I have to do a query, but I don't know how to write it.

Best regards

[Nic Brough -Adaptavist- · Accepted solution]

The swimlane function lets you choose from several items to define the swimlanes - Epics, stories, assignee etc, but all but one of these are hard-coded.  Customer is not (yet) one of the hard-coded options.

The last one is "JQL", which is less hard-coded.  It lets you define your own swimlanes, and you can use any search you want.

So, if you select that one, you will be given a place to define a filter for a swimlane, and you can enter many swimlanes (and re-order them in here, so don't worry about getting them entered in the wrong order)

You probably want to use something like

• Customer = X
• Customer = Y
• Customer = Z

or if you have logical groups of customers,

• Customer in (X, Y)
• Customer = Z

And so on!

[Estelle Decanis]

@Nic Brough -Adaptavist- Thank you for your answer. This corresponds to what I had done.
We have 300 customers and manual entry will be time consuming and regularly out of date. Thank you again for your answer