In Jira we have Inactive users , we want to deactivate them, I need to to send communication

[keerthika Narra]

In Jira, we have Inactive users. We want to deactivate them. I need to send a communication email to the users that we are going to deactivate them, and they have not accessed Jira, and the login history shows more than 120 days.

Which way is the best process?

I have a plan script runner, but due to cost-effectiveness, our leadership is not supporting it.

Any ideas

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @keerthika Narra ,

my suggestion is to collect all these users in a specific group and then send a notification email trough the following feature https://support.atlassian.com/jira/kb/send-an-email-notification-to-all-jira-data-center-users/ 

Hope this helps,

Fabio

[Marc -Devoteam-]

Hi @Fabio Racobaldo _Catworkx_ 

Probably this could be combined with https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/ 

[keerthika Narra]

Thanks for your answer, I think it will be helpful for us

[John Funk]

Hi Keerthika,

You should be able to use a simple Automation Rule to send that if you have that app loaded. 

[Marc -Devoteam-]

Hi @keerthika Narra 

You can get this information from querying the Jira DB.

https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/ 

But you will still have to sent them an email via a mail program, if you are not able to use Scriptrunner.

Or oyu could look at user management apps on the marketplace, like https://marketplace.atlassian.com/apps/1222216/flexible-user-license-auto-user-management-for-jira?hosting=datacenter&tab=overview 

This might be lees costly.