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In Jira Cloud -> Forms, access=Public, how to link a custom field to the mandatory email address.

Dan Driscoll
Contributor
September 16, 2025

I have a Form with Public and it shows an email address as a mandatory field.  It does not appear on the submitted Jira work item ticket though.   I created a custom field thinking I need to map to one, but there is no function to link.   

1 answer

0 votes
Trudy Claspill
Community Champion
September 16, 2025

Hello @Dan Driscoll 

According to the documentation the email address should appear in a comment in the created item.

Screenshot 2025-09-16 at 1.16.49 PM.png

 

Jira Forms (vs. JSM Forms) do not support creating a field on a form that is a separate entity from the data field in the Jira work item, so there is no functionality to link a field in the form to a data field. Except for the above one special field of Email Address all the fields added to a Jira form are already defined as Jira fields.

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