Importing new information to already created Jira tickets

[Brittany Huffman]

I have a queue that tracks different people as "tasks" and other information on them within that task. The relevant data here is "current company."

I have about 60 out of 300 overall that I need to update their current company and I have a couple of questions about importing that new information as a CSV file. 

1. Do I need to have lines for all 300 tasks, even if their information isn't being updated, OR can I just map them to the specific task (using either summary information or their task ID number). 

2. Do I need to have a column for all of the potential fields in our tasks or can I map to the "Current Company" field as part of the import? (2 columns versus I don't know how many columns). 

[Trudy Claspill]

Hello @Brittany Huffman 

Welcome to the Atlassian community.

1. You need rows only for the items you want to update.

2. To use CSV Import to update issues you need the following columns:

Issue key

Summary - Even if you don't intend to change it this field is always required as part of the CSV file.

The fields you want to update

You also must use the External System Import feature, which is available only to Jira Administrators.