Importing CSV File - Issue Key in Dropdown Does Not Appear

[Deven]

Hey all.

I was importing a few test tickets in Jira from CSV files. I'm trying to set the issue key value to a specific value within Jira, but when I try to map the Issue Key to Issue Key, the only two dropdown menu options I have are Issue Type and Issue ID. I tried two browsers, Vivaldi and Firefox, but I'm not able to map the issue key in my project management workspace.

Here's the article I was following:

https://support.atlassian.com/jira/kb/set-jira-project-issue-key-counter-to-a-custom-starting-number/

I saw in the image that Issue Key is mapped to Issue Key. But like I said, that dropdown option doesn't appear. Could I have assistance?

[Trudy Claspill]

Hello @Deven 

There has been a terminology change that has not reached all documentation yet. Issues are now called Work Items.

Map to Work Item Key instead.

[Trudy Claspill]

And you need to first click the option for Switch to the old experience

[Mangali Chandrashekar]

@Trudy Claspill   I agree with your explaination.  @Deven We will be able  to see work item key only not issue key in global import.

[Martin Runge]

Hi @Deven

If you're using the "Import issues from CSV" option in a particular project's sidebar, please note that you won't be able to map the Issue Key there. To access the mapping option, you'll need to use the Global External System Import tool with Administrator rights.

[Deven]

Ok. The good news is I am an admin.

This is my first time accessing Global External System Import tool. Is this outside of Jira or is this within Jira cloud?

[Deven]

I just found it.

[Deven]

It appears I'm still unable to set the Key when going to Settings>System>Import and Export>External System Import. It's completely grayed out and when going to the next page, it doesn't show up with the issue key.