Import Trac tickets and files

[Kim Terp]

I would like to import tickets and files from my old Trac environment. The problem is, that my server just crashed and I dont want to setup a new Trac environment. 

I have backup of my Trac folders including the db.

But I cannot figure out how to import into Jira. I found this artikel: 

https://confluence.atlassian.com/adminjiraserver0712/importing-data-from-trac-959313998.html

But when I go to Administration and click import from external system, I only get .csv, Trello and Json import. No Trac import function as it is described in the documentation.

So, anyone know what to do?

[Petter Gonçalves]

Hello Kim,

Welcome to Atlassian community.

Based on the options displayed to you when you run the External system import, I believe you are talking about a JIRA Cloud instance. Is that correct?

Please, note that the documentation you are referring is related to JIRA Server 7.12 and not Cloud environment.

Since JIRA Cloud does not have a dedicated import wizard for Trac, the recommended action would be to export your Trac data to CSV to import it to JIRA, as you can see in the documentation below:

- Migrating from other issue trackers

As your Trac server has crashed, another option would be to import your backup file from Trac into a JIRA Server environment and them export/import it again to your JIRA Cloud instance. These would be the steps:

1 - Sign-up for a JIRA Server instance

2 - Import your Trac backup to the Server instance - Check if the data has been properly imported

3 - Export your JIRA Server backup, selecting the Cloud backup option

4 - Import the backup from your JIRA Server instance to your JIRA Cloud instance

P.S: Another recommended step would be to extract a backup from your current JIRA Cloud instance before performing the import if you have any data on there.

Let me know if this information helps.