Images as evidences are not displayed in the defect tickets created

[Srinath H]

I am using X-Ray and test executions are in-progress. Whenever I create the tickets related to the bugs the image are not displayed. I have attached a sample. This is happening for around two months. I can't find to reach the atlassian support. Are they available?

[Tomislav Tobijas]

Hi @Srinath H ,

I'm not an Xray expert, and I'm not quite sure if this is related to Jira or to Xray 🤔

Now, there are two support channels you could use here:

• Xray Support > recommended is to submit a support request/ticket via their SD
• Atlassian Support > note that only app/Jira admin can raise a ticket here

A couple of questions:

1. Does this happen to other team members as well?
2. What happens if you refresh the browser? Do the images/previews display properly then?
3. Have you tried using a different browser or incognito mode just to check how everything behaves there?

Cheers,
Tobi

[Srinath H]

Hi @Tomislav Tobijas 

Appreciate the response!!!

The evidences are uploaded in the X-Ray. When the tickets are created they are part of the JIRA, somehow the evidences which are images and videos are not displayed in the when viewing within the tickets. Refresh doesn't help either.

I am kind of confused from to point the problem as well.

A couple of questions:

1. Does this happen to other team members as well? - Yes
2. What happens if you refresh the browser? Do the images/previews display properly then? - Nope
3. Have you tried using a different browser or incognito mode just to check how everything behaves there? - Yes. Same result.

[Tomislav Tobijas]

Thanks for giving additional context and for answering the questions @Srinath H !

All of that being said, I would definitely recommend reaching out to official support teams as stated above. They could take a look at the app backends and probably be able to troubleshoot this 👀

[Srinath H]

Thanks @Tomislav Tobijas