If there's an internal Atlassian failure, is it in our audit logs?

[chris sieverts]

Hi all,

While this question is prompted by the recent issue with Jira automation failing, it is a more general question. 

If there is some internal Atlassian failure, how do we as customers know how & if we are impacted? maybe this is the software version of "if a tree falls in the woods, does it make a sound?"

In this case, if automation couldn't work as the result of an internal software failure, is that captured in any log file?

Thoughts?

[Benjamin]

Hi @chris sieverts ,

The audit log is mainly to keep track of specific events that has happen on the system from the end user side. For the internal issues with Atlassian Cloud, you 'll find it on the status page:

https://status.atlassian.com/

Today, you can see there has been an incident on Jira and JSM. I usually check here first to see if there's an incident and no major Change request has taken place on my instance.

-Ben

[Arkadiusz Wroblewski]

Hello @chris sieverts 

No, not necessarily.

Those logs are mainly there to show actions and changes within your environment that Atlassian makes available for auditing. If the failure is purely on Atlassian’s side, you may see the effect of it, but not always a direct audit log entry that says “Atlassian had an internal failure”.

If you are trying to prove whether something came from your admins/users/apps versus Atlassian itself, then audit logs are still useful to check what did happen in your tenant. But absence of an entry does not prove there was no Atlassian-side issue.

[Fazila Ashraf]

Hi @chris sieverts 

Not in the audit log but we have a system health page in the site to look up for incident impacting us -> https://community.atlassian.com/forums/Jira-Cloud-Admins-articles/Introducing-System-Health-open-beta/ba-p/3146876

It is still in Beta though

[chris sieverts]

Thank you Fazila! We are in that beta but it doesn't seem to have, at this point, any added value beyond the Atlassian status page or am I missing something? Don't get me wrong, this insight into the health of our instances is critical and I applaud this effort. 

[Fazila Ashraf]

ah, So your site is impacted with the outage but the system health page is not reflecting this?

I would raise this as a bug with Atlassian support via https://support.atlassian.com/contact#/

[chris sieverts]

well that is the thing, we don't know if we were impacted and maybe that is my question. how do we know if something that should have worked, didn't work?

or are you saying that if we see the outage in the system health, then that means we are impacted? thanks!