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If assignee isn't available or he is on leave. Ticket will automatically assign to the his proxy.

If assignee isn't available or he is on leave. Ticket will automatically assign to the his proxy.

I need help to implement this scenario.

how to implement this with the help of script-runner or with any JIRA functionality.

3 answers

1 vote

How does Jira know that a person is on leave? When do you want this automation to happen?

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Will put some check list after seven days of no reply from user.

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0 votes

How to use script runner escalation service. Can you share one example for me.

I haven't use this.

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0 votes

You can use escalation service of script runner .

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