If a JIRA-Ticket is created by sending an office forms, the sender doesn´t receive a response emaill

[Abhilasha Khare]

If a JIRA-Ticket is created by sending an office forms, the sender doesn´t receive a response emaill from Jira with the JIRA-Ticket No., and  In MS form  User -Name field does  takes the user name as  field entry, all other fields are fatched  correctly 

[Tomislav Tobijas]

Hi @Abhilasha Khare ,

Are we talking about custom integration here or are you using some Marketplace app for this?

As far as I know, there isn't a native feature that supports this so I'm guessing we're talking about custom integration between different systems here.

Do you have an internal IT team or Atlassian admin who you could reach and check this out with them?

Cheers,
Tobi

[Olha Yevdokymova_SaaSJet]

Hi @Abhilasha Khare 

This is a common challenge when connecting Microsoft Forms to Jira via automation (e.g., Power Automate or a custom connector). Let’s break down both issues and offer a potential solution:

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Problem 1: No Jira Email Notification to the MS Forms Sender

This usually happens because Microsoft Forms doesn’t capture the sender’s actual email address—especially when shared publicly or when the form isn't restricted to organizational users. As a result, when the Jira ticket is created, there's no requester email to notify.

 Problem 2: The “User Name” field in MS Forms doesn’t populate correctly

That also stems from how MS Forms handles user data. The “User Name” field may appear blank or contain a generic label unless the form is set to "Only people in my organization can respond" and the responder is logged in.

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✅ Alternative solution developed by my team: Smart Forms for Jira

If you're looking for a reliable and fully Jira-native way to collect form submissions and automatically notify the sender, Smart Forms for Jira might be a better fit:

🔹 Public form sharing – share via link, email, website, or QR code (no login required)
🔹 Requester gets notified immediately if you will set up automation to send an email and you may also set up build in notification to the desired email of form submissions.
🔹 Email address and name fields can be required + validated with regex
🔹 Automatic ticket creation in Jira with mapped form fields
🔹 Works seamlessly with Jira Service Management, Jira,JPD, JWM for customer support use cases