ISSUE: your-work section doesn't show me tickets that are waiting my attention.

[Ivan Trechekas]

The problem:

I have several projects and when someone has developed a feature, he set status `ready for qa` and assign to me... And I don't see this ticket in `my work` section.

Open `my work` > `Assigned to me`:
I see 2 tickets `IN PROGRESS` status,
I open another ticket, where I assigned, that not presented in this section and see I assigned on it and the ticket status is `READY FOR QA`.

so, I can't find tickets that are waiting for my attention.

Is it possible to show me all tickets that aren't in the final state (DONE) here?

[Jack Brickey · Accepted solution]

they should be there. but be sure the resolution isn't set on these issues. what shows if you use these JQLs:

assignee = currentuser() and resolution is empty

assignee = currentuser() and statuscategory != done

[Ivan Trechekas]

if we have a resolution from the previous step it would work? In my case, we have a resolution from development such as `code completed` or `approved` as a part of workflow

[Ivan Trechekas]

> assignee = currentuser() and resolution is empty

I see 3 tickets (one with status = Closed & Resolution = Unresolved)


> assignee = currentuser() and statuscategory != done

I see 4 tickets (2 tickets more than `your work` ), that show me exactly what I expect to see in `my work` assigned to me

[Ivan Trechekas]

[Jack Brickey]

if the resolution is set then it won't show in Your work. Resolution should only (always IMO) be set when an issue is complete. would this explain what you are seeing?

[Ivan Trechekas]

The only reason why I should not see the ticket in `my current work` is that the ticket is done, isn't it?

I believe the recommendation `just change your workflow for the whole company` is not the solution. 

I still think if Jira allows me to set some resolution for any other status, it can replace `final status` for the task.

[Jack Brickey]

I’m not suggesting you change your workflow. I believe that the reason that the issue is not showing under your work is that it has a value in resolution field. Can you confirm that? My understanding is that “your work” is defined as follows (Basically if not precisely)

assignee = currentuser() AND resolution is empty

if you use that JQL does it equate to what is in your work?

[Ivan Trechekas]

Above I wrote the statistic:

`your work`
2 tickets

`assignee = currentuser() and resolution is empty`
3 tickets

`assignee = currentuser() and statuscategory != done` 
4 tickets

[Jack Brickey]

I assume that the 2 tickets in “your work” are also in “assignee = currentuser() and resolution is empty” or are the two completely different? Moreover which list gives you the result you want or would expect? lets say you expected the 3 tickets but are only seeing 2 of the three. My expectation is that the 3rd issue is not shown because the Resolution is set on that third issue.

[Ivan Trechekas]

1) `your work`
2 tickets 

2) `assignee = currentuser() and resolution is empty`
2 tickets from your work + 1

3) `assignee = currentuser() and statuscategory != done` 
2 tickets from your work + 2 

In my `perfect world` I would see 4 tickets from 3d query.

Anyway, I start an investigation why we have `resolution`. There can be some cases when we change status from the terminal state to another state in the workflow.  or it necessary for changing a ticket status during its lifecycle. 

[Jack Brickey]

You should set resolution when going to terminal state but must also clear if you exit/reopen.