I want to setup the jira app user property using REST API

[sujit kumar]

Hi All,

I am trying to add some jira app user property using the REST API as per the rest api documentation on jira cloud.

curl --request PUT \ --url 'https://your-domain.atlassian.net/rest/api/3/user/properties/{propertyKey}?accountId=5b10ac8d82e05b22cc7d4ef5' \ --user 'email@example.com:<api_token>' \ --header 'Accept: application/json' \ --header 'Content-Type: application/json' \ --data '{}'

This returns the 200 and the get property also shows the property set, but the UI donot show this property added to the user.

I want this to be showcased on the UI and also use the property shown on the jira issues using the jira user property custom field.

I have tried various ways to achieve this, but did not work. Anyone achieved this.

[Shalini Pradhan]

Hello @sujit kumar ,

Good day! The user properties REST API do not appear in the Jira UI. They are mainly intended for apps and integrations, not for direct UI display.

Workaround:

You can create a custom field, then use automation to store the value in that custom field

[Marc -Devoteam-]

Hi @sujit kumar 

This call is not for setting information to be used in the UI in Atlassian admin.

See this article; https://support.atlassian.com/user-management/docs/update-roles-and-properties-for-jira-users/ 

specific; "These user properties are not the same as the user properties accessed via the REST API."

So the user properties set via the API call are not visible on a user in the Admin GUI.

Also the properties, userkey and username will be decrecated.

[sujit kumar]

Hi @Marc -Devoteam-  Thanks for the details. I understand now that the api I hit were not meant for setting the properties in UI.

But are there any programmatic workarounds to set these jira app user properties on the UI.

Thanks,

[Marc -Devoteam-]

Hi @sujit kumar 

Then you would need to use automation as an example to get the created property and store it in a custom field.

[Kristian Walker (Adaptavist)]

Hi Sujit,

I have clicked the request assistance button to notify Atlassian Support of this request so they can look to answer this question for yourself.

Regards,

Kristian

[sujit kumar]

Thanks @Kristian Walker (Adaptavist) , let me wait for them to get back on this.