I want to re-index. Are there risks to this?

[Helen Velgersdijk]

Hi,

In this community I have read that I can re-index the project to solve query issues.

My query issue is: target end date is EMPTY --> still reflects issues with filled target end dates

Are there any risks to this re-index? What are best practices if there are?

Thanks!

[Ste Wright]

Hi @Helen Velgersdijk 

Re-indexing is for Server/DC instances of Jira; Cloud auto-reindexes.

Is the JQL which is not functioning correctly part of a wider search query? If so, could you share the whole query with us? :)

Ste

[Helen Velgersdijk]

Hi Stephan,

Thank you for responding so quickly.

The query I am using is:

project = SDC3MD AND issuetype = Bug AND "Target end" is EMPTY AND status != Closed AND status != Done AND status != "On Hold"

Hope you can help.

Best,

Helen

[Ste Wright]

Hi @Helen Velgersdijk 

The JQL looks correct, I've consolidated it a little:

project = SDC3MD AND issuetype = Bug AND "Target end" is EMPTY AND status not in (Closed, Done,"On Hold")

^ What portion of issues are you seeing which still have Target End Dates? Do the issues fit within the other parameters in the query?

Ste

[Helen Velgersdijk]

The query basically ignores the fact that I ask for issues with empty target end date. The issues fit within the other parameters of the query.

[Ste Wright]

Hi @Helen Velgersdijk 

That is strange!

What happens if you just search for:

"Target end" is EMPTY

^ Does it still ignore the EMPTY parameter in this instance?

If it works correctly, I would try reordering your full JQL query in a different order to see if this changes the result.

If it still errors - or rearranging the JQL doesn't help - I would contact https://support.atlassian.com/ . They'll be best placed to advise further :)

Let us know the outcome!

Ste

[Helen Velgersdijk]

Hi Ste, it still errors. I will contact the support, thank you!

Will post any update here.

Best,

Helen