Hi Maya 👋
What you're asking - separating an instance into its own billing profile - cannot be done self-service from the admin panel. Atlassian's billing UI lets you rename or edit an existing billing profile, but not move a subscription between profiles or accounts on your own.
Billing profiles group subscriptions sharing the same payment method and sold-to address.
If you want a new billing profile created, you need to contact Atlassian directly.
If you want to move a subscription to a different billing account entirely, you also need to contact their team - and if you're not a billing admin on both accounts, they'll ask you to include the billing admin from the destination account in the request.
How to contact support:
- Go to atlassian.com/company/contact/purchasing-licensing
- Select "Quotes and Plan Changes" → "Change existing quote" (closest available option - none match perfectly, so mention in your message that you're requesting a billing profile split)
- In your message include:
- Your instance URL
- The name of the current billing profile/account it sits under
- That you want it moved to a new separate billing profile under the name Seepex
- Who the billing admin for the new profile will be
That should get you to the right team quickly. Good luck!
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