I want to cancel the premium

[Nymisha]

I have got the email that I was subscribed succesfully for the free premium trial. But I did it bymistake. I dont want to pay for it. How can I reverse it

[John Funk · Accepted solution]

Hi Nymisha - Welcome to the Atlassian Community!

Go to Settings > User Management > Billing

Then click on the Manage link beside Jira Software

On the ensuing page, click on Change plan. 

There you can switch to Free or Standard (still a fee for this one). 

[baraa sawan]

It is a shame that a reputable company like yours has put us in the paid version and sent us an email stating that we requested the paid version, which is absolutely not true. I did not request the paid version

[John Funk]

@baraa sawan  - I do not work for Atlassian and have not sent you anything.  :-)

[Kishan Sharma · Accepted solution]

Hi @Nymisha 

Welcome to the Atlassian Community!

To cancel a subscription for a product or paid app:

1. Go to admin.atlassian.com/billing. Select your billing account if you have more than one.

2. Select Subscriptions, find the subscription you want to cancel, and select Manage.

3. Select more actions > Cancel subscription, then review and confirm your cancellation.

You can read more about it here.

[Hina Imtiaz]

Thank you

[Nallib Tala]

the same for me. I think it was not very clear. Suddenly I got that email