I want the user to be selected for their specific portal group

[João Paulo]

How do I ensure that a request made in the customer portal is automatically assigned to a specific user?

I want the user to be selected for their specific portal group.

[Mikael Sandberg · Accepted solution]

Hi @Suporte Tecnologia,

Welcome to Atlassian Community!

The portal group is not stored anywhere and cannot be used to find out where the request were created, so your only option is to look at either the request type or the organization that the reporter belongs to in order to identify who should be assigned the request. 

[João Paulo]

Thanks for the answer!

So can I create a custom field, where the user can choose an option and this will be the key to associating it with an agent? If yes, how can I do this?

[Mikael Sandberg]

Yes, that is possible. And then all you need is an automation that will set the assignee based on the value selected.

To create the field just go to Settings > Issues > Custom fields and create it from there. 

[João Paulo]

It worked! Thank you very much!!