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I need to recover admin access to my organization

Akaki Janjalashvili October 22, 2025

i change email address and i need to recover admin access  to my organization

1 answer

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Gor Greyan
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October 22, 2025

Hi @Akaki Janjalashvili

Welcome to the Community!

  • Reach out to your site administrator. They could update your email address in the system and reset your access.
  • If you can't contact an admin, you’ll need to contact Atlassian Support.
  • Select the following:
    • Account Login and Email Issue, and provide as more information as you can.
      Old Email, new email and etc.

 

Akaki Janjalashvili October 22, 2025

yes, but when i choose "Account Login and Email Issue", i cant contact atlassian support.

Akaki Janjalashvili October 22, 2025

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Gor Greyan
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October 22, 2025

Dear @Akaki Janjalashvili

Could you please try via the "Technical issues and bugs" option?

Akaki Janjalashvili October 22, 2025

same as before

Gor Greyan
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October 22, 2025

Dear @Akaki Janjalashvili

Is your domain verified in your Atlassian Organization or not?

Akaki Janjalashvili October 22, 2025

not verified

Gor Greyan
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October 22, 2025

Dear @Akaki Janjalashvili

Get it.

You can write email to this address:
id-support@atlassian.com

@Prachi Bolar
Please have a look, how we can help Akaki.


Akaki Janjalashvili October 22, 2025

thanks ^_^

Gor Greyan
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 22, 2025

Dear @Akaki Janjalashvili

I tagged Prachi from the Atlassian team.
Until her response, you can try to reach out via e-mail.

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