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I need help in sending slack message to a user

Waleed Khalid
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September 5, 2023

Hi!

I'm making a jira automation which sends slack messages to an individual about tickets. I don't want them to be sent to the channels whose webhook URL is used but to a certain individual in that channel and I did see in Jira mentioned that I can override this by specifying another channel with '#other-channel', or a specific user with '@userID' but when I ran the automation it was still sent to the channel and not the individual whose user ID I mentioned in "channel or user" slot.

Can anyone please guide me how this should be achieved?

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