Here we are a user community populated mostly by customers of Atlassian, like you. We don't have any access to your account or subscriptions to help you directly.
Were you using a Free subscription? When was the last time you accessed the data successfully?
If you were using a free subscription, Atlassian has a policy about deactivating Free subscriptions that are left inactive. You can find complete details about this here:
@Julie Salamone Are you sure that you are logging in using the same credentials. I have seen several individuals who have run into issues when they use Chrome. If you are logged into Chrome via your Google credentials they will override your Atlassian credentials. You should try logging in via a different browser or via incognito mode and see if it is back.
I tried to access my project via Safari and no access:
"Your Atlassian Cloud site is currently unavailable.
Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."
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I had 2 projects. One project was active and the other was not. Would Atlassian deactivate all projects if only one was inactive. This is very frustrating. I did not receive any emails about deactivation
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"Your Atlassian Cloud site is currently unavailable.
Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team."
I had 2 projects. One project was active and the other was not. Would Atlassian deactivate all projects if only one was inactive. This is very frustrating. I did not receive any emails about deactivation
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.