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I'm unable to delete my own tickets

Max Coleman
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March 14, 2019

I'm not sure what happened, but there's no longer an option for me to delete tickets. I'm the admin of my account. Any idea what's going on?

2 answers

0 votes
Joe Pitt
Community Champion
March 15, 2019

To build on what @Nic Brough -Adaptavist- said:

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

0 votes
Nic Brough -Adaptavist-
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March 14, 2019

The most likely explanation is that another admin changed the permissions on the project(s) you are looking at, to reduce the people who can delete issues

Deleting Jira issues is almost always a bad thing, and needs a lot of thought, so *every* Atlassian expert recommends something between "the tiny handful we really do trust" and "no".  So if it was one of your admins, good for them!

Max Coleman
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I'm New Here
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March 15, 2019

I'm the CEO and there are no other admins. And I can't find a way to restore the functionality... It's seems it's something else.

Nic Brough -Adaptavist-
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March 15, 2019

To restore the ability to delete, look at the project's "permission scheme" - that tells you who can do what.  It might have had your role/group named and that was removed, or you were removed from a role or group that was allowing you delete before.

That's the only bit that controls the delete permission, Cloud has not removed any functionality (yet...)

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