I'm trying to validate my domain and the bounces cname is not being detected for some reason.

[Matt Swanson]

DNS is in Cloudflare. The only thing that I can think could be impacting this is teier DNS proxy.  Should this record be proxied or DNS only.  I've set it up as DNS Only.  But I also tried proxied and neither have worked through its possible I didn't give one long enough to propagate.

[Shalini Pradhan · Accepted solution]

Hello @Matt Swanson ,

Good day! Welcome to Atlassian Community :)

We would need to further troubleshoot by taking access to your site, can you share your cloud site URL?

[Matt Swanson]

I'm trying to authenticate my domain, msdigitalsolutions.com for emails sent from my support portal on https://msds.atlassian.net/.  It's the bounce cname that doesn't seem to want to validate.  The rest are fine.  I've tried proxied and not proxied in the Cloudflare dns settings.

[Shalini Pradhan]

@Matt Swanson 

Thank you! A ticket has been created with the relevant team, an engineer will reach out to you shortly. Please keep an eye on your email box

[Marc -Devoteam-]

Hi @Matt Swanson 

You can look at this previous post; https://community.atlassian.com/forums/Questions/Can-t-verify-domain-using-Cloudflare-DNS/qaq-p/1048678 

I've also request support from an Atlassian Support engineer, this can take up to 2 working days.

On the community we are users like you we can't access instances or actions that relate to instance settings.

[Dirk Ronsmans]

Hi @Matt Swanson ,

I assume you want to do the domain validation to be able to claim accounts?

https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

If so, you can always check the records/record propagation through a tool like supertool.

Just really make sure the TXT record has a proper TTL, that's the most common mistake/oversight.