I have stopped receiving email notification

[Scott Clifford]

Hello,

I have stopped receiving email notifications.  I understand from reading previous posts this is likely to be from my email appearing on a suppression list.

Are you able to help?     I raised a support ticket but no answer.

Cheers

[Ste Wright]

Hi @Scott Clifford 

Did Support respond to your query?

If not - I would first check:

• Are other users receiving email notifications? If not, check the Notification Scheme for your Project(s), and see if it's limiting what kind of notifications you can receive.
• Go to your User Icon > Personal Settings - and check that the option Email notifications for issue activity is set to "Send me email notifications"
  • Also check the relevant email checkbox options are set as needed

If none of these options make an impact, and Support hasn't responded, let us know!

Ste

[Scott Clifford]

Support did come back and they were able to resolve for me.  It turns out my email address had ended up on a bounce list and was therefore not able to be sent to.

[Ste Wright]

Great news, thanks for letting us know!

Ste