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I have lost my mobile and can't do the 2 step verification

lakshmi
lakshmi
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April 9, 2025

can't do the 2 step verification as i lost my mobile and in my mobile haven't sync

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Karan Sachdev
Karan Sachdev
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2025

Hi @lakshmi

Welcome to Atlassian Community!

If you have a managed account, the admins can disable 2FA for your account. If it's an unmanaged account, you may need to raise a Support ticket for assistance.

Please see this document for details:  Recover your account

Thanks!

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