I have a user with the global search permissions, "browse users and groups", yet he can't search?

[Moriah Clement]

As stated I have a user who is in the permission group to browse users and groups. However, he is unable to search for names, even his own, when inside a project. I have tried adding a secondary permission group he is also apart of, I have changed his project role to see if that worked (it didn't I changed it back). He is the only user with this issue and I am not sure what else to do. 

[Trudy Claspill]

Hello @Moriah Clement 

Welcome to the Atlassian community.

What version of the product are you using?

In what field is the user trying to search for users?

[Moriah Clement]

Hello!

He is trying to search in the affected user field, and we are using database version 12.00.601 and JSM: 5.12.20