I have a renewal due for 500 users but only need to renew 100 users. Is this possible?

[Shelley Croxall]

I have a renewal due for 500 users but only need to renew 100 users. Is this possible?

[TarasA]

Shelley, late to the party here, but to answer your question (unless you found the answer already) - yes, it's definitely possible to downgrade (= renew at a lower user-tier). Just shoot us an email at sales@atlassian.comand provide your license SEN.

Cheers,

Taras

[Anna Cardino]

Hello Shelley,

For issues concerning licenses, you may directly send email through our sales team via sales.atlassian.com.

Hope it helps.

Regards,

Monique