I downloaded Jira onto my server, but its not opening.

[Sindy Gonzalez]

I downloaded Jira software onto my data center, but it is not opening. 

[Carlos Garcia Navarro]

Hello @Sindy Gonzalez ,

Welcome to the Community and Happy New Year! Can you please share more details? Have you checked the documentation? https://confluence.atlassian.com/adminjiraserver/installing-jira-applications-938846823.html

[Sindy Gonzalez]

I am using OS Mojave. Once I download the Jira file, it does not automatically open. It just shows me all the files and folders. Do I need to download something else?

[Carlos Garcia Navarro]

Hmm... Mac OS doesn't seem to be a supported platform:

https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html

Maybe someone tried and it's working with limited functionalities. I recommend to install Jira in a platform that's fully supported. The instructions give details about how to run the installer for Windows and Linux e.g.

[Nic Brough -Adaptavist-]

It works fine on a Mac, although it is not supported as @Carlos Garcia Navarro says, and sometimes it will fail quickly and hard if the environment has been a bit mucked around.

The problem here is that you're not actually running anything.  The installation creates a whole pile of files that make up a Jira, you don't just open it up and have it run.  It looks to me like you have either opened up the installation directory in a file manager, or simply opened the archive file and looked at it - archive files are just containers, there's no "run" for them.  

If it is an archive file, then find it in your file manager and try a right-click - you should be offered the option to expand all the files out of the archive into a directory.

If you were looking at an installation directory, or you created one from an archive file, then the best thing to do next is fire up a command line, cd into the install, then go down into the "bin" directory (shown in your screenshot).  You should then be able to run "start-jira.sh" which will try to start Jira.

Four quick notes

• You will need to create a Jira home directory for the data, with permission for the Jira user to have full access.  It must not be inside the Jira install directory, and nor can the install be inside the data directory.  If you've run into one of my installs, you might find things like /opt/inst/jira and /opt/data/jira set up.
• Working from an archive means you'll need to edit (possibly create a new one) the file called jira-application.properties (I can never remember where it is in the install tree, beyond it's under WEB-INF\classes, but all it needs to contain is jira.home = /opt/data/jira"), OR set up an environment variable  for JIRA_HOME (so "export JIRA_HOME=/opt/data/jira") 
• I say use the command line because the messages you get on screen can help you debug if there is a startup problem.  A click in a file manager will flash up, and then destroy, the cli window, so it's not as useful
• For a Mac install, you should follow the Linux install instructions!  Linux is not Unix, but it's so close that a Unix system like MacOS has all the same commands and concepts.  MacOS tends to have quite a different directory structure for the disks, but everything else is pretty much the same - commands, users, permissions, shells etc.