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I dont have grant access in my account.

Nick Dimitratos
I'm New Here
I'm New Here
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May 27, 2025

Hello!

I have an issue.
I had 2 accounts.
1 admin
1 user

I transfer all the admin rights to the user. So user is now the admin.
The old admin deleted.

After a lot of search I found that new admin doesnt have all the rights (grant access).

atlassian-issue.png


How can I solve this?

 

2 answers

1 vote
John Funk
Community Champion
May 27, 2025

Hi Nick - Welcome to the Atlassian Community!

You have a Free plan. Under that plan you cannot control the permissions of users - all users have the same permissions, including Admin. 

0 votes
Piyush Annadate _ACE Pune_
Community Champion
May 27, 2025

Hello @Nick Dimitratos ,

Welcome to the Community !

Just assign the admin group for the user; and that will take care of the roles changes. 
Since, you are the admin, assign yourself for the User access admin from your Org admin and then assign the same to other as well 

Nick Dimitratos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 27, 2025

i can not select at the org admin.

Screenshot at May 27 13-29-20.png

Screenshot at May 27 13-30-44.png

Like John Funk likes this
Piyush Annadate _ACE Pune_
Community Champion
May 27, 2025

You are on free Plan, so in free plan you can't make any permission changes. 

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