I do not see available assignees in backlog list, but I do see them on the issue's card

[Amit Katz]

In the backlog, when trying to assign a task I cannot see all available assignees

But when I open the task's card, I can see all of them.


How can I fix this?

[Kenny Le · Accepted solution]

Hello!

I've also been running into this issue in the last few days. It seems that it is only for one or a few tickets at a time. Checking the network log for the page, the query just doesn't run for that specific assign issue icon. The assignable users are correct for the other tickets in the backlog.

/rest/api/2/user/assignable/search?issueKey=KEY-123&query=

Normally I see the response be a JSON of the list of assignable users. Is this possibly a bug introduced with the recent updates?

Thanks!

[Amit Katz]

Yes, sounds exactly like my experience. - and keeps happening randomly to me still.
Definitely feels like a bug of some sort...

[Kenny Le]

You can follow the bug ticket here :) https://jira.atlassian.com/browse/JRACLOUD-97297#

[Staffan Redelius]

Hi @Amit Katz and welcome to the community!

I agree with @Nikola Perisic It seems like the permission 'Assignable user' is connected to members of the project rather than a general group.

To verify this:

1. Go to Space settings (three dots to the right of the project/space name). In the upper right corner you see a button named 'Permission helper'.
2. Choose one of the users you want to assign under 'User'and a random work item in your backlog under 'Issue' lastly choose the permission 'Assignable user' 
3. Click 'Submit' and Jira will run the permission request against the rules and tell you what permission is missing,

I hope this helps!

/Staffan

[Amit Katz]

Thanks Steffan for sending me to the "permission helper"

people reading this issue should know the way to get there is slightly different:
https://support.atlassian.com/jira-cloud-administration/docs/check-a-users-access-from-a-work-item/

Anyway, I'm not sure I understand what it did there, but for now at least it seems to work!

[Amit Katz]

Well.... not totally worked - still happens, mostly for tasks that were only created lately, or those that are still not assigned.

It could happen one day, then not happen the next, or even on the same day. So it is really not clear - seems like a bug in Jira

[Matt Hakimi]

Hi @Nikola Perisic I'm still having issues getting this to work and it's really frustrating. 

Can we get some instructions for possibly clearing cache or something else that will help? The Assignable Users permission update doesn't work for all tickets - just a few, for a short amount of time, then the bug reverts. Also, @Amit Katz not sure if you have found a permanent fix for this yet? Please let me know! 

[Nikola Perisic]

Hi @Matt Hakimi 

Have indeed tried with cache clearing and incognito mode? Since this behavior is occuring for some issues and for it's not, the problem lies in the backend which Atlassian handles.

[Matt Hakimi]

this was helpful - thank you! 

I checked incognito and the functionality was working correctly there. So I knew it had to be the main Chrome browser. 

I just went to Chrome settings for JIRA site and deleted all associated cookies/data with it. 

Thanks @Nikola Perisic !

[Nikola Perisic]

Glad it worked @Matt Hakimi !

Kindly accept my answer so others can refer to it.

[Nikola Perisic]

Welcome @Amit Katz 

Double check the Assignable Users permission - if this is a company-managed project. Have you typed the user in your backlog?

[Amit Katz]

thanks