I discovered Atlassian is not what I need and I want to delete my user account.

[Gabi Nes]

I have created a user in Atlassian and tried to use it. I discovered Atlassian is not what I need and I want to delete my user account. Please tell me how I can delete the account.

[Trudy Claspill]

Hello @Gabi Nes 

Welcome to the Atlassian community.

Did you subscribe to Atlassian products? If so, the first step is to cancel your product subscriptions.

It can take some time for Atlassian to fully process the cancellation requests and finally permanently delete the subscriptions and related data. In the interim you will not be able to delete your user account because it will still be the Billing Admin for the subscriptions until they are permanently deleted.

Information about deleting your user account and the prerequisites of cancelling subscriptions can be found in this document and the linked documents within it.

https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

[Trudy Claspill]

Hello @Gabi Nes 

Have you tried the instructions for simply deleting your account?

Delete your account

To delete an account:

1. Access your Account settings at id.atlassian.com/manage-profile.

2. Select Account preferences.

3. Navigate to the Delete your account section and select Delete account.

4. Before you delete the account, carefully read what happens to the deleted account.

5. Select Delete account and confirm you want to delete it in the confirmation dialog that appears.

If you have subscriptions you will get a message about being the last billing admin.

[Gabi Nes]

Please, I'm going from screen to screen and I can't find how I can know if I have subscriptions or not. I only tried to do something, it didn't work, and I want to delete my account.