I'd like to edit my user name, but shows "Something went wrong, blah blah blah". How can I fix it?

[Terence Tou]

When I access to manage profile, it shows
"Something went wrong

We keep track of these errors, but feel free to contact us if refreshing doesn’t fix things."

The error lasted for a few days. Please help to fix it. Thanks.

[Angélica Luz]

Hello @Terence Tou,

Thank you for reaching out to Community!

Allow me to step in and help you with this issue.

You are using the correct link to update your account. The URL that Jack mentioned is the place where you can access all details of your account and the sites where your account is active and the tickets you are working on.

With that said, since you are facing issues to log in to your account, maybe there is something preventing you from login, like a browser extension, for example. 

Have you tried to log in using another browser or incognito mode?

Since it's a cloud site, would it be possible to login using your mobile phone just to test if it will load?

Also, just to let you know that your account is managed, so if you need to change your full name, you will have to contact your administrator, but if it's just your public name, you can change it on id.atlassian.com.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Jack Brickey]

Thanks Angelica! all very good input. Hope that clears @Terence Tou issues!

[Jack Brickey]

Hi @Terence Tou , are you doing this via id.atlassian.com url? 

[Terence Tou]

I am using this https://id.atlassian.com/manage-profile/profile-and-visibility

as mentioned in https://community.atlassian.com/t5/Jira-Software-questions/How-do-you-edit-user-names/qaq-p/1318121

I just tried your link, but it keeps loading and no response. Thanks.

[Terence Tou]

@Jack Brickey  Any update on it? Still cannot access to the links above. Thanks.