I couldn't login to the board

[shanid Cherukattil]

when i tried to login using my email after getting the access for the project. i get redirected to this page even after multiple retries.

[Nagabharana S · Accepted solution]

Hello @shanid Cherukattil ,

The error message "It looks like our database is taking a little longer than usual to sync up" in Jira Cloud indicates a temporary issue with database synchronization or responsiveness. This message often appears during login or when accessing certain features, suggesting a delay in the system's ability to connect to and retrieve data from the database.
 

Possible Causes:

• Temporary Network or Database Glitches:

  The most common cause is a transient issue with network connectivity between Jira Cloud and its database, or a temporary slowdown in the database itself.
• High Load or Maintenance:

  During periods of high user activity or scheduled maintenance on Atlassian's infrastructure, database performance might be temporarily impacted.
• Browser Caching or Cookies:

  In some cases, local browser issues, such as corrupted cookies or aggressive caching, can interfere with the connection to Jira Cloud and its underlying database.

Troubleshooting Steps:

• Wait and Retry:

  Since the message suggests a temporary sync issue, waiting a few moments and trying again is often effective.
• Clear Browser Cache and Cookies:

  Clearing your browser's cache and cookies, especially those related to Atlassian or Jira, can resolve local browser-related issues that might be interfering with the connection.
• Try a Different Browser or Incognito Mode:

  Testing access from a different web browser or using your browser's incognito/private mode can help determine if the issue is specific to your current browser configuration.

[Prachi Bolar]

Hello,

Welcome to community :) 

Could you please check on below 

• Make sure that you are running the latest browser version, which is compatible with the cloud environment.

• Clear the browser cache so that old information is cleared. For example, in Google Chrome.

• Run the browser in incognito mode to see if this is affected by stored information on the browser.

• Manually disable the extensions to avoid any of them possibly blocking the content from being loaded.

• Try on a different machine/environment so we can discard possible different configurations.

Thank You,

Prachi

[Benjamin]

Hi @shanid Cherukattil ,

Welcome! Try clearing your cache and log in a bit later and see if you can login. If you still have issues, would recommend clicking on the support request to have Atlassian Support review your instance in case there is some odd going on with the site.

-Ben