I cannot renew my license

[Moment IT]

Hi. 

I had setup auto renew on our Jira Server license - however apparently it did not auto-renew as expected.

So now, this morning, I manually renewed the license, but when I try to view the license under "Manage Licenses", it asks me to update the server id. I copy/paste the server ID from my setup, but the response is that it's an invalid server id: "Invalid Server ID - Please try copying and pasting the Server ID directly from the product". 

What to do?

[Nic Brough -Adaptavist-]

Have you copied leading or trailing spaces (or other stuff) in the ID?

[Moment IT]

Nope. No trailing spaces or stuff...

Our server ID looks something like this "582764282-7e13-5595-838f-11c4323e132" (not our exact id, of course)

[Nic Brough -Adaptavist-]

That's not a server ID - they're usually a 3-5 blocks of 4-6 characters. 

[Moment IT]

Yes, that is what puzzled me as well. However it is nevertheless the ID found in:

Administration | System | System Info | Jira Info | Server ID

...and when I run the SQL:

select * from propertystring where id in (select id from propertyentry where PROPERTY_KEY='jira.sid.key');

[Moment IT]

Ok - so my assumption is that this erroneous server ID has something to do with me migrating from a Cloud setup to self-hosted setup last year.

So instead I will generate a new and proper-formed server ID, and replace my current environment with the new ID and then I'll try to register my new license again.

[Nic Brough -Adaptavist-]

The id in the database is encoded.  You might have better luck with it being echoed out into the logs.

'cd /stuff/jira-data/log' followed by 'grep "Server ID" *' on a couple of my Jira servers gives output like

atlassian-jira.log.9: Server ID : BZNY-ABCD-DEFG-1234