I cannot login to my jira acount

[Frank Bahar]

I start the service and i enter my user name and password correctly and it ask the captcha I enter this also but could not login it gives 

Sorry, your userid is required to answer a CAPTCHA question correctly.

06-Oct-2019 22:22:09.086 WARNING [http-nio-8080-exec-22] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://localhost:8080/rest/gadget/1.0/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

[yoganand [appfire]]

Hi @Frank Bahar 

Can you please verify the following articles? Hope the articles will helpful if you are administrator. Or else contact the Administrator to reset your password.

1. https://confluence.atlassian.com/jirakb/reset-failed-user-login-count-442270086.html
2. 
   https://confluence.atlassian.com/jirakb/how-to-reset-failed-login-count-from-jira-application-database-329352344.html?_ga=2.163257340.1175621282.1570417188-1957237503.1563649138

Thanks
Yoga