I cannot find my custom field in automation

[jeff_trotman]

Hi All,

So, i am trying to create a new automation flow to populate a custom field with the current assignee for In Progress, this will be used eventually if the issue goes passed In review, and fails in QA, i will use this field to automatically re-assign the issue back to the person populated in my custom field.

But i have created the custom file and cannot find it in automation, even after refreshing my browser.

The type is User Property field and the context configuration is below:

when i go into automation and i try to use edit issue my custom field in not available and i'm lost as to why.

Is it because I have chosen the wrong type and it should be a single user picker?

Thanks

Jeff

[Bill Sheboy]

Hi @jeff_trotman 

If your custom field is indeed a "User Property Field" type, that is an entity property of a user.

Please use the Set Entity Property action, selecting the correct type, user, and property name to set the value: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Set-entity-property

Kind regards,
Bill

[Sirine]

Hi @jeff_trotman 

You can use Advanced Json in edit issues switch to more options and use : 

 {
"fields": {
"customfield_XXXXX": "{{assignee.accountId}}"
}
}

 Hope this is helpfull

[jeff_trotman]

Hi @Sirine

I tried this, it is successful, but doesn't populate the field, could the type be wrong?

I've tried User Property field and Single User Picker

[Vishal Biyani]

@jeff_trotman 

have you associated the custom fields with your project screens?

When you create or edit an issue are you able to add value (manually) to the custom field?

[jeff_trotman]

Yes, it is associated with the project screens and i can see the field in any issue i create, but if i type anything into the field, it errors saying it couldn't update the in progress assignee field

[Calvin]

Is the automation in details also under the "enhanced engagement framework" project?

[jeff_trotman]

Yep, its all there and all visible

[Kai Krause]

Hi,

If the custom field is not appearing in your automation settings, it may indeed be related to whether the field is included on the appropriate screens 

BR

Kai 

[jeff_trotman]

It is included and I can see the custom field on any issue I create

thanks,

Jeff