I cannot change my email address in Atlassian because I am informed that the account is managed.

It has only one organization.

Thanks for the update, can you click that down arrow next to "areopagus"? Pretty sure that indicates multiple organizations. 

When you click on it you should see all organizations your account is apart of.

If there are none this almost seems like a bug and I would recommend contacting Atlassian Support for assistance. 

This is the only organization. I also believe it is a bug

I don't have the option to speak directly to their support.

Just:
Getting help from the Atlassian Community
or
Check out our Atlassian Account how-to guides

If you can't contact them at Atlassian Support . You could always try Have a general question for us? .

Outside of you having SSO set up (identity provider) or having multiple organizations, I'm not sure what it could be.

Some questions to help:

• Is this impacting only your account or everyone?
• Is this a free site or do you have a subscription?
• Has your account ever belonged to a different company?
• How do you log in?
  • Not username and password, but when you log in do you just enter your email and password or are you clicking on Google, Microsoft, or something else. 

Will see what other advice comes also. 

hi @Jason Krewson 

Thanks for the reply.

I don't have SSO (identity provider) or multiple organizations set up.

Is this affecting only your account or everyone's? Everyone's account.

Is this site free or does it require a subscription? Free.

Did your account previously belong to another company? No.

How do you sign in? I enter my email and password.

It seems like someone claimed the domain in your email, that’s most likely the cause. 

When I look up that domain there is a tech company with the same name and I found a couple other companies with this name also.  

So if the company you work for hasn’t claimed that domain I would recommend reaching out to https://www.atlassian.com/company/contact/general-inquiries#/ , this is for general questions to Atlassian, they might be able to assist with this. 

If you end up figuring this out please update the thread as I would love to know.

Have a great weekend!

The company I work for claimed this domain, however, the problems still persist.

Even so, I contacted https://www.atlassian.com/company/contact/general-inquiries#/ reporting the situation and I am waiting for their feedback.

I'll update you as soon as I hear back from them.

Have a great weekend!

Hi  

I followed the instructions and contacted https://www.atlassian.com/company/contact/general-inquiries#/ upon opening the ticket, I discovered that someone outside my company's domain had indeed claimed that domain.

I then contacted that person after finding the admin's email address.

In the end, she granted me access, which allowed for the deletion of the domain linked to her account and restored access for everyone in my organization.

Many thanks for the support!

That's awesome to hear, happy it is resolved! Such a strange one.

I dont have any identity provider setup

I do not have other instances.

Hi @Areopagus 

I'm not talking about you yourself, can you logon to other Jira instances, and I mean any?

From another company?

As you account mentions "Managed Account" , this means that the domain of your mail address is claimed in an Atlassian instance and only in that instance your email can be changed.

So this relates to domain aeropagus.tech

Hi @Marc -Devoteam- 

I do not have access to other Jira instances, nor to those of another company.

I only have access to this specific instance.

Based on comments from others in the community, there is a possibility that this is an Atlassian bug; however, due to my plan level, I do not have access to human support to resolve the issue.

I am not sure what other options are available to resolve the problem.

Hi @Areopagus 

Can.you share a screenshot of your user within admin.atlassian.com?

Case already resolved.