I cannot change my email address in Atlassian because I am informed that the account is managed.

[Areopagus]

I am unable to change my email address in Atlassian (https://id.atlassian.com/manage-profile/email) because I receive the following message:

However, when accessing the organization account, the administrator does not see any account listed as managed.

How can this be resolved?

[Nikola Perisic]

Hello @Areopagus 

Do you have an identity provider? Managed accounts are usually handled by identity providers (Okta, Azure AD, etc.)

[Areopagus]

I dont have any identity provider setup

[Marc -Devoteam-]

Hi @Areopagus 

Welcome to the community.

As @Jason Krewson mentions, do you have access to other Atlassian instances, the one you are org admin to?

In this instance SSO can be setup based on the domain of your mail address, then you need to contact the org admin of that Atlassian instance.

[Areopagus]

I do not have other instances.

[Jason Krewson]

Your account could be managed by a different Atlassian organization, not the one your Org admin is in.

Is this account associated with multiple organizations? If so can you check those?

[Areopagus]

It has only one organization.

[Jason Krewson]

Thanks for the update, can you click that down arrow next to "areopagus"? Pretty sure that indicates multiple organizations. 

When you click on it you should see all organizations your account is apart of.

If there are none this almost seems like a bug and I would recommend contacting Atlassian Support for assistance. 

[Areopagus]

This is the only organization. I also believe it is a bug

I don't have the option to speak directly to their support.

Just:
Getting help from the Atlassian Community
or
Check out our Atlassian Account how-to guides

[Jason Krewson]

If you can't contact them at Atlassian Support . You could always try Have a general question for us? .

Outside of you having SSO set up (identity provider) or having multiple organizations, I'm not sure what it could be.

Some questions to help:

• Is this impacting only your account or everyone?
• Is this a free site or do you have a subscription?
• Has your account ever belonged to a different company?
• How do you log in?
  • Not username and password, but when you log in do you just enter your email and password or are you clicking on Google, Microsoft, or something else. 

Will see what other advice comes also.