I cannot add more than 5 users to my project

[Alexis Baudin]

Hello,

I have 4 users and myself on my project. I do not succeed to add another one. However, it is written that we can be up to 10 users on a same project. Is it a bug ?

Thanks

[John Funk]

Hi Alexis - Welcome to the Atlassian Community!

Sometimes if you have 3 users in the Jira Service Management, which is the max, it will not let you add more users to Jira even though you have space for another 5 users. If you have 3 users in JSM, take one out temporarily and add the others to Jira. Then you can come back and add the 3 user again to JSM. 

[Alexis Baudin]

Hello, thanks for your answer ! When I select "Jira Service Management" from the filters of the user admin page of atlassian, I am the only one who appears.

[John Funk]

Check the group for jira-servicedesk-users to see how many users are in that group. It might not be exactly that name but will be like it. 

[Alexis Baudin]

The only group that has 6 users, is jira-users-my instance :

I don't see servicedesk, I see servicemanagement

[John Funk]

Did you got Groups? I don't see any group names there. 

[Alexis Baudin]

Yes, each line is a group, and the one with 6 members is jira-users.

[John Funk]

So, what are the 1's? And what products are they associated with? 

[Trudy Claspill]

Hello @Alexis Baudin 

Welcome to the Atlassian community.

What steps are you executing to try to add another user? What response are you getting when trying to execute those steps?

Did you set up this product subscription? Are you the Organization Administrator for the product? Do you have access to the subscription information through https://admin.atlassian.com ?

When you are using a Free subscription you can have up to 10 licensed users for your entire Jira subscription, not 10 users per project. If there are already 10 licensed users for the subscription then you will not be able to add more users besides those 10 to the projects.

[Alexis Baudin]

Thank you for your answer ! 

To try to add another user, I click on the 3 dots at the right of the project name, and then on "ajouter des personnes". Then, when I select the one I want to add and I validate, nothing happens.

Yes, I am the administrator.

I can add this this 6th user to the User admin page, but then I cannot add this person to my project.

[Trudy Claspill]

Your post tags indicate you are using a Free subscription. Is that accurate? Have you always been using a Free subscription, or have you ever used a trial of a Standard (or Premium) subscription or paid for such a subscription for this Jira site?

In a Free subscription users are not added to projects. In a Free subscriptions the permissions and roles cannot be customized. All users that are granted access to the Jira product are effectively granted Project Administrator access to all projects in the Jira instance.

If you currently see users listed in the People section of projects that would indicate that at some point you were either using a paid subscription or were running a trial of the Standard or Premium subscription, and during that time the ability to customize permissions and allocate users to roles in projects was enabled.

[Alexis Baudin]

Yes, I am using a free subscription. But yes, a trial has been activated the previous weeks (in fact, I didn't want to, it didn't ask for validation before getting activated).

So, you mean that the new person I added on my list of users will automatically access my project wihtout having to do anything else ? 

Thanks :)

[Trudy Claspill]

If permissions were customized while you were on the trial then those customizations would've been kept when the trial was ended, and that could limit access to projects.

If your projects are using the original permission schemes, where all Team Managed projects are Open Access and in Company Managed projects the permissions are all allocated to "Application access (Any logged in user)", then users given Jira Product Access should have full access in all projects including Project Administrator access.