I can't move my project to the next column

[Arielle]

I have a project that I can't move to the final column on my workflow. I am the admin in Jira and I set the workflow settings to allow anyone to move the project through the workflow. Why can't I get it through?

[Grigory Salnikov · Accepted solution]

Hi @Arielle Slone and welcome to our Community!

May it be that you mean "to move an issue" instead of "to move a project"? Because you see, I can't imagine how you would move a project.

Ok, if you can't move your issue somewhere, this usually means that there's a transition missing. Check your workflow and refer to this bit of useful information:

Working with workflows

Hope it helps.

[Arielle]

Thanks for the answer! I do have my workflow settings set to all projects being able to move into this status...so I'm not sure my workflow is what is holding it up. 

[Arielle]

This is the error message I keep getting: Can't move (PROJ-127). You might not have permission, or the issue is missing required information. If you keep having this problem, contact your Jira Administrator.

[Nic Brough -Adaptavist-]

When you are saying "project", you really mean "issue" in Jira language.  The issues might be representing projects of some form (I'd bet on it given that the issue key is proj-127), but it's still an issue.

The reason you can't move the issue is what @Grigory Salnikov said - there is a condition you do not meet, such as having no permission or the issue has missing data.

You will need to look again at the conditions on the workflow transition you are trying to use.

[Arielle]

I checked my workflow and the status I am trying to move to is called "invoiced". It looks like I have a global setting for this so that anything can be moved there. Is there something else I am missing?

[Nic Brough -Adaptavist-]

Possibly.  Edit the workflow and click on the transition (the arrow from All to Invoiced).

This will give you a popup box that has tabs including "Conditions" and "Validators".  Check both of those for any entries.  They should describe to you why they are blocking the transition. 

If it's not them, then the other place to look is mandatory fields.  Try editing the issue (full edit, not in-line) - check every field labelled with a * has something in it.  If you're still stuck, then try committing a minor change to it (add a . to summary or description and see if there is an error message.

[Arielle]

Awesome! I think that showed me the problem. However, I see I have a validator in there that requires me to enter an invoice # in order for something to transition to invoiced, but the layout of my project does not have a field to enter an invoice number. Does anyone know how I can add this field to my project so that this validator can actually be satisfied?

Thanks!

[Nic Brough -Adaptavist-]

You'll need to get the field added to the one or more screens.

The easiest way to do this is open up the screen you want it on (I'd start with "edit" - so edit the issue in full via the edit option), look to the top right for "configure fields" and use "where's my field" to tell you the reasons the field is not there.